Analyst, Incident and Problem Management-1

Travel + Leisure Co. is a leading vacation ownership and travel membership company seeking an Analyst, Incident and Problem Management to provide 24x7 support for the Major Incident Management process. The position requires a Bachelor’s degree in computer science or related field, ITIL certification, and 3 years of experience in IT Service Management.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience in related field
• ITIL certification is preferred
• Basic understanding of ITIL Incident and Problem Management processes
• 3 years’ experience in any Information Technology field, IT Service Management preferred
• Proficient in Microsoft Office Business Productivity Tools
• Familiarity with common IT Service Management frameworks (ITIL, COBIT, DevOps, Agile)
• Ability to absorb information and quickly adapt to changing operating conditions
• Strong customer service and communication skills balanced with the ability to explain complex concepts in common language
• Ability to tailor message to senior technology and business leadership

Benefits

• We are an equal opportunity employer
• Flexible work arrangements may be considered