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Concentra
Analyst, IT Service Management
Join Concentra in Addison, TX as an IT Service Management Analyst. Leverage ServiceNow for incident analysis, reporting, and operational efficiency. ITIL preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 11, 2023
The IT Problem Management Analyst will analyze IT Incident tickets, provide meaningful reports, and collaborate with Service Delivery teams to deploy permanent resolutions. The role requires strong analytical skills, a questioning attitude, and a strong desire to continuously see operational efficiency improvements.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field
- 2+ years of experience in IT problem and incident management
- ITIL Certification preferred
- Strong analytical skills with the ability to interpret and present complex data
- Experience in root cause analysis (RCA) and IT service management frameworks (e.g., ITIL)
- Proficiency in using ITSM tools (e.g., ServiceNow, Jira)
- Excellent communication and presentation skills
- Strong attention to detail and problem-solving abilities
Benefits
- 401(k) Retirement Plan with Employer Match
- Medical, Vision, Prescription, Telehealth, & Dental Plans
- Life & Disability Insurance
- Paid Time Off
- Colleague Referral Bonus Program
- Tuition Reimbursement
- Commuter Benefits
- Dependent Care Spending Account
- Employee Discounts
Requirements Summary
Bachelor's degree, 2+ years of IT experience, ITIL certification preferred, strong analytical skills
