Analyst, IT Support – APAC

Join OMERS as an Analyst, IT Support – APAC, delivering premium technology support to senior leaders and business-critical teams in Sydney. Empower your impact and thrive in a global workplace that values diversity and innovation.

Requirements

• 5+ years of experience in IT support roles, ideally in financial services, investment banking, or other high-pressure environments.
• Proven experience supporting Microsoft technologies: Windows 10/11, Active Directory, Exchange (on-prem and online), and Microsoft 365.
• Experience supporting mobile device management (Intune, Jamf), VPN, and remote access tools.
• Strong understanding of ITSM tools (e.g., ServiceNow) and incident/request lifecycle management.
• A calm composed demeanour under pressure, with a proactive and customer-first mindset.
• A passion for delivering exceptional service and continuously improving the user experience and how you can play a part in that.
• Comfortable being based in a fast-paced office environment, with the autonomy to prioritise and resolve issues proactively.
• Adept at translating technical concepts for non-technical users, with a focus on discretion, empathy, and clear communication.
• Collaborative and resourceful, able to work closely with regional and global teams while maintaining local ownership and responsiveness.
• Enthusiastic about emerging technologies and capable of advising end users on new tools or features that improve productivity.

Benefits

• Equal opportunity employer
• Barrier-free recruitment and selection process
• Inclusive and diverse workplace
• Employee Resource Groups with executive leader sponsorship
• Purpose@Work committee and employee recognition programs
• Employee wellness programs
• Career development opportunities
• Competitive salary and benefits package
• Generous time off policy