Senior Advisory Solution Consultant- CRM & Industry ( Federal Government)

ServiceNow is seeking a Senior Advisory Solution Consultant to support Australia’s Federal Government. This role involves partnering with agencies to reimagine how they serve citizens and partners using ServiceNow's AI-powered platform, focusing on CRM, Customer Service, and Field Service solutions. The consultant will deliver demonstrations, workshops, and strategic guidance to drive better outcomes for the public sector.

Requirements

• Leverage or critically think about how to integrate AI into work processes
• 10+ years of pre-sales solution consulting or sales engineering experience within CRM, Customer Experience, or Customer Engagement solutions
• Expertise in ServiceNow Platform or similar cloud-based software solutions
• Strong understanding of the ServiceNow Platform
• Proven success working with public sector or Federal Government customers
• Exceptional communication and storytelling skills
• Strategic territory management skills
• Knowledge of AI integration
• Ability to collaborate across a matrixed sales ecosystem
• A curious and adaptable mindset