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KPMG Global Services
Analyst-KDNI
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 30, 2025
This Analyst-KDNI role involves handling user requests and incidents efficiently within Service Level Agreements (SLAs), supporting KPMG Global applications 24/7, and acting as a coordinator between teams. The role requires flexibility, strong communication skills, and a proactive approach to resolving user issues.
Requirements
- Monitor ticket queues and prioritize based on urgency.
- Follow standard operating procedures (SOPs) for resolution.
- Escalate issues when necessary to Level 2/3 teams.
- Familiarity with global support tools (e.g., ServiceNow, Jira)
- Basic understanding of supported applications.
- Clear communication across time zones.
- Documentation of incidents and resolutions.
Requirements Summary
Flexible for varied shifts, proficient in MS Office (Excel, Word, Powerpoint, Outlook). Good analytical and communication skills
