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Elanco
Analyst, O2C
Elanco Analyst, O2C (Selangor): Manage customer orders, billing, shipping docs & compliance. Requires analytical skills, independence, communication. ServiceNow O2C module experience preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 5, 2025
As a global leader in animal health, Elanco is dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
Requirements
- Create and confirm customer orders in a timely manner
- Send shipping instruction and complete shipping documents to logistics service providers (LSP) or customers
- Generate billing according to the established Elanco billing policy
- Handle product related FOC orders, returns, credit and debit memos
- Recognize and solve non-standard problems within the team
- Support controls and regular checks to ensure compliance with internal control, standards, or rules
- Support the delivery of service levels and KPI targets
- Ensure that deadlines for report submission are met consistently
- Actively support or participate with any project related to system enhancement, process improvement for order management
Requirements Summary
Analytical skills, ability to work independently, and good communication skills are required
