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Swift
Associate IT Operations Specialist
Associate IT Operations Specialist at Swift, Kuala Lumpur. Monitor systems 24/7, manage incidents via ticketing, resolve issues, handle IAM basics. Requires IT degree, 2-4 years experience, monitoring/ticketing knowledge. Competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas.
Requirements
- Work on 24/7 rotational basis shifts
- Perform monitoring and first line recovery
- Document adequately incidents in ticketing system and follow-up until closure
- Basic knowledge in identity and access management
- Resolve problem management issues regarding system/operations
- Interact with network services, software systems engineering and /or applications development
- Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services
- May participate in the planning and implementation of system/network projects/enhancements
- Manage and coordinate the problem and change management processes
Benefits
- Competitive package
- Help to perform at best
- Help to make a difference
- Freedom to be yourself
Requirements Summary
Bachelor degree in IT, 2-4 years of experience in a similar position, knowledge in monitoring tools and ticketing systems
