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Maxis
Head of Customer Service Assurance
Head of Customer Service Assurance at Maxis, Kuala Lumpur. Lead service assurance strategy using ServiceNow. Requires 10+ years experience, ITIL knowledge, and cross-functional leadership. Competitive benefits.
ServiceNow Role Type:
Sales
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 5, 2025
We are looking for a Head of Customer Service Assurance to lead our Service Assurance strategy, structure, and roadmap for Maxis Enterprise. You will oversee end-to-end monitoring of service health, SLA adherence, and customer-impacting trends, and drive enterprise-level root cause analysis and continuous service improvement initiatives.
Requirements
- Bachelor’s Degree in Telecommunications, IT, or Business discipline.
- Minimum 10 years of experience in enterprise service delivery, service assurance, or operations leadership.
- Proven experience in leading cross-functional service performance or governance teams.
- Strong analytical, communication, and stakeholder management skills.
- Deep understanding of ITIL principles and managed service delivery models.
- Familiarity with tools such as ServiceNow, Salesforce, and analytics platforms.
- ITIL certification preferred.
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
Requirements Summary
Bachelor's degree in relevant field, 10+ years of experience in service delivery or operations leadership, and strong analytical and communication skills
