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Warner Bros. Discovery
Analyst, Service Desk
Join Warner Bros. Discovery as a Service Desk Analyst in Hyderabad. Leverage ServiceNow skills to deliver top-notch customer service and resolve payment issues.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Discovery
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Job description
Posted on:
June 19, 2025
Welcome to Warner Bros. Discovery, where we bring characters to life and create what's next. We offer career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow.
Requirements
- Deliver world-class, proactive customer service to internal and external stakeholders
- Investigate and resolve issues related to payments, invoices, and PO mismatches
- Ensure timely and accurate responses to inquiries through email, chat, and calls
- Support global internal and external customers
- Knowledge of AP processes, invoice processing, and payment cycles
- Experience with ServiceNow, SAP, and Ariba (preferred)
- Excellent written and oral communication in English
- Attention to detail and good understanding of cultural sensitivity and customer service ethics
Benefits
- Career-defining opportunities
- Thoughtfully curated benefits
- Tools to explore and grow into best selves
- Support and celebration of employees
Requirements Summary
Commerce Graduate with 2-5 years of experience, strong knowledge of AP processes and excellent communication skills
