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Freshworks
Senior NOC Engineer
Join Freshworks as a Senior NOC Engineer in Hyderabad. Leverage ServiceNow for incident management, ensuring system uptime. 3+ years in Linux/Unix, scripting, and monitoring tools required. Competitive salary and benefits offered.
Consulting
Senior
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
July 25, 2025
As a Senior NOC Engineer, you will play a vital role in ensuring the health, stability, and uptime of our production systems. This is a hands-on, operational role requiring a deep understanding of system administration, networking, and incident response.
Requirements
- 3+ years of hands-on experience in Linux/Unix systems administration and network troubleshooting
- Solid grasp of internet and network protocols: DNS, DHCP, TCP/IP, NTP, SMTP, VPNs, HTTPS, TLS, IPSec
- Experience monitoring and managing applications like Apache, Tomcat, MySQL
- Proficient in scripting using Shell, Python, or Ruby for automation
- Experience with monitoring/logging tools such as Nagios, Datadog, New Relic, ELK, Splunk, or Sumo Logic
- Familiarity with incident management platforms like PagerDuty, JIRA, or ServiceNow
- Basic knowledge of web technologies including HTML, CSS, JavaScript, and backend fundamentals
- Experience with public cloud platforms (preferably AWS)
- Hands-on experience with Docker and Kubernetes
- Working knowledge of CI/CD pipelines and tools like Jenkins
- Familiarity with Infrastructure-as-Code using Terraform
Benefits
- Competitive salary
- Comprehensive benefits package
- Opportunity to work with a global company
Requirements Summary
3+ years of experience in Linux/Unix systems administration and network troubleshooting, scripting, and monitoring/logging tools
