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Takeda
Analyst / Specialist I - CRM Operations - Tech Ops & Support
Join Takeda in Bengaluru as an Analyst/Specialist I in CRM Operations. Leverage Veeva and Salesforce skills, support CRM products, and enhance user experiences. Benefits include meal provisions.
Direct Hire
Entry Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 4, 2025
As a Veeva and Salesforce Operations Analyst, you will be responsible for supporting and maintaining CRM products, troubleshooting platform incidents, and developing small enhancements. You will work with end-user requests, document changes, and collaborate with the product team to craft clear user stories and design tests.
Requirements
- Bachelor’s degree in computer science, systems analysis, product management or a related study, or equivalent experience.
- 1+ years of experience operating software focused on Veeva CRM with orientation towards or aptitude to learn Salesforce-based technologies.
- Experience with IT Service Management framework, and tools like ServiceNow
- Development experience on Veeva CRM or Salesforce platform is a must
- Ability to continuously enhance own skills.
- Ability to write and speak in the English language.
Benefits
- Meal and snack provision
Requirements Summary
Bachelor’s degree in computer science or related field, 1+ years of experience in Veeva CRM, and experience with IT Service Management framework
