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Vertiv
Application Development & Support Analyst
Join Vertiv in Pune as an Application Development & Support Analyst. Leverage your ServiceNow skills in SPM & ITSM to enhance business processes.
Direct Hire
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Incident Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
July 2, 2025
We are seeking a skilled and experienced ServiceNow Business Analyst to join our team. In this role, you will act as a liaison between business stakeholders and technical teams to analyze business processes, gather requirements, and translate them into effective non-custom ServiceNow solutions.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- 2-4 years of proven experience as a Business Analyst, with a focus on ServiceNow platform.
- Strong understanding of ServiceNow modules for SPM & ITSM.
Benefits
- Training and support to end-users on ServiceNow functionality, workflows, and best practices.
- Creation and maintenance of technical documentation, including user guides, training materials, and process documentation.
Requirements Summary
2-4 years of experience as a Business Analyst, strong understanding of ServiceNow modules, and excellent analytical and problem-solving skills
