Application Service Desk Project Manager

We are seeking an experienced Project Manager to lead operational and strategic oversight for a high-performing contact center supporting a federal agency. This role demands a seasoned professional who thrives in fast-paced environments, excels in stakeholder engagement, and brings a strong background in team leadership, process improvement, and service delivery.

Requirements

• Bachelors degree
• Active Secret Clearance
• 7-10 years of project management experience
• At least three (3) years of experience in a contact center environment providing customer/user service
• Experience using a Help Desk ticketing system such as Salesforce or ServiceNow
• Strong customer service, verbal and written communication skills, and troubleshooting skills
• Ability to quickly learn complex business applications and apply this knowledge to assist end users
• Experience developing Knowledge Base and related documentation

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program