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Affinity Water
Application Specialist - 12 month FTC
Join Affinity Water as an Application Specialist in Hatfield. Leverage ServiceNow, CRM, and billing expertise to enhance customer experience. Salary £50k-60k.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Integration Hub
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 10, 2025
Affinity Water is seeking a highly skilled Application Specialist to join their Retail team. The role focuses on billing application and CRM system expertise, aiming to improve customer experience and system operations. The specialist will advise on best practices, lead system enhancements, and collaborate with various teams to align with business goals.
Requirements
- Strong experience with HiAffinity and billing processes in the utilities sector.
- Hands-on knowledge of CRM integrations, SQL, and reporting tools.
- Experience with Jira, Agile methodologies, and ITIL/ITSM tools like ServiceNow.
- Knowledge of data privacy laws and regulatory compliance.
- Familiarity with debt management, process automation, and workflow tools.
Benefits
- Salary £50,000 - 60,000 per annum
- Annual leave
- Pension scheme
- Parental leave
- Wellness Centre
- Discounts
- Life Insurance
- Disability Insurance
- Community volunteering
Requirements Summary
Strong HiAffinity & utilities billing experience is key. CRM and SQL knowledge, along with Agile methodologies and ITIL experience, are also essential. Compliance with data privacy laws and experience with debt management are vital
Apply now
Hatfield
|
Greater London
United Kingdom
Entry Level
Hybrid
Full Time
50000-60000 GBP/year
