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McDonald's Corporation
Manager, Technical Product Management (Reliability & Incident Response)
Join McDonald's in London as a Manager, Technical Product Management. Lead incident response using ServiceNow, enhance AI Ops, and drive process improvements.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 20, 2025
McDonald’s is seeking a skilled Technical Product Manager with experience in Reliability and Incident Response to join their major incidents team. The role involves coordinating incident response, optimizing incident management processes, and enhancing AI Ops platform use to minimize impact on customers and prevent future incidents. The company is committed to using its scale for good and is dedicated to modernising its experiences to create a better McDonald’s.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field
- Demonstrated success supporting reliability and uptime for cloud-based, distributed platforms
- Experience in incident management or related technical fields
- Strong knowledge of DevOps, AI Ops, distributed computing, and ecommerce platforms
- Experience with incident management tools, such as ServiceNow, PagerDuty, and VictorOps
- Excellent communication and collaboration skills
- Strong problem-solving and analytical skills
- Demonstrable ability to manage incidents and post-mortems and lead process improvement initiatives
Requirements Summary
Bachelor's degree in related field. Demonstrated experience with reliable systems and incident management. Proficient with DevOps & AI Ops. Agile methodologies preferred
