Application Support Analyst

The Application Support Analyst role within the Application Support team at Global Payments Technology focuses on providing technical support and solutions to customers, primarily servicing small and commercial businesses. The role involves incident resolution, application development, monitoring, and ensuring application reliability, with opportunities for mentorship and training. The position requires a technical background and strong communication skills.

Requirements

• Incident Management experience
• Previous experience in a technical or operational support helpdesk role
• Proficient in Microsoft Office, specifically Word and Excel
• Familiarity with ServiceNow and Confluence
• Good interpersonal and expert communication skills
• Experience with supporting payments applications (FTM console and APIs)
• Experience with JavaScript, database skills, including MS-SQLSERVER
• Good understanding of risk appetite, risk culture, and compliance

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development
• Competitive Rewards program
• Community Engagement