Application Support Analyst

Join Octopus as an Application Support Analyst and work with a diverse range of APIs in a dynamic technical estate. Collaborate with a close-knit team and contribute to the transition to a new cloud native and event-driven architecture.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in application support
• Knowledge in Microsoft Azure, AWS, Microsoft Dynamics, PostMan, API’s, Cloud services, Confluence.
• Strong knowledge of SQL, T-SQL and Microsoft SQL Server
• Experience with PowerShell, Python for scripting and automation
• Familiarity with HTML and XML for web-based applications and data exchange
• ITIL & ITSM framework experience
• Thorough understanding of Product & Software lifecycle
• Experience using a service ticket applications e.g JIRA, ServiceNow, FreshDesk
• Strong analytical and problem-solving skills with the ability to troubleshoot and fix complex technical issues.

Benefits

• Competitive salary, bonus, pension and share incentive plan
• Untracked holiday
• Hybrid working – minimum 3 days a week in the office
• Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP & more
• Up to 6 months paid parental leave regardless of gender
• Life insurance, critical illness cover and income protection
• Private medical insurance for you and your family
• Electric vehicle leasing
• The option to work overseas up to a month per year