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Sword Group
Application Support Analyst
Join Sword Group as an Application Support Analyst in Aberdeen. Leverage ServiceNow and ITIL skills to enhance customer applications in Energy, Public, and Finance sectors. Benefits include career development and flexible working.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 18, 2025
Sword is seeking an Application Support Analyst to deliver high-quality support for a diverse range of customer applications across the Energy, Public and Finance sectors. The role involves incident management, service requests, and enhancement efforts, focusing on performance and customer satisfaction. Familiarity with Microsoft Power Platform (Power Apps, Power Automate) is desirable.
Requirements
- Previous experience in a similar Application Support role (ideally within an MSP or multi-customer environment).
- Solid understanding of ITIL principles and service management processes.
- Excellent troubleshooting and problem-solving skills.
- Strong interpersonal and communication skills.
- Experience supporting enterprise or departmental applications.
- Exposure to Microsoft Power Platform (Power Apps, Power Automate).
- Familiarity with Dynamics 365, SharePoint Online, or Microsoft 365 ecosystems.
- Experience working with ITSM tools such as ServiceNow.
- Basic scripting (PowerShell or similar) to automate tasks or troubleshoot issues.
- Customer-focused mindset with a drive for service excellence.
Benefits
- Personalised Career Development
- Flexible working
- A Fantastic Benefits Package
Requirements Summary
App Support experience. ITIL knowledge and skills. MS Power Platform & ServiceNow familiarity preferred
