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RBC
Application Support Analyst, GFT - Halifax
Join RBC as an Application Support Analyst in Halifax. Leverage ServiceNow skills to ensure system integrity, troubleshoot issues, and enhance operations. Competitive benefits!
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 30, 2025
We are looking for a highly motivated Production Support Analyst to coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data. This role will involve monitoring and investigating JCL Batch job executions, troubleshooting failures, and ensuring timely resolutions to maintain smooth operations.
Requirements
- Business-focused, holistic approach to delivering operations
- Excellent communication skills (written and verbal)
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
- Experience with the incident and problem management lifecycles
- Experience with SQL & Unix environments
- ITIL Framework
- Experience with monitoring and logging technologies such as Dynatrace, Prometheus, Grafana, Zabbix, ELK, Splunk, etc.
- IT Systems Operations Experience
- Working experience with ServiceNow or comparable IT Service Management toolsets
Benefits
- Comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to take on progressively greater accountabilities by doing challenging work
- Opportunities to building close relationships with clients in other teams and platforms
Requirements Summary
Business-focused approach, excellent communication skills, experience with incident and problem management lifecycles, SQL & Unix environments, and ITIL Framework
