Application Support Engineer - FTC

Burendo is seeking a motivated Technical Support Engineer to provide 24/7 support for production environments. This fixed-term contract role (6 months), starting from £25,000 - £32,000 plus benefits, involves incident management, troubleshooting, and collaboration with various teams. The ideal candidate will be passionate about Technical Service Support and possess strong communication and problem-solving skills.

Requirements

• Strong stakeholder management and excellent communication skills
• Solid experience with Git or equivalent source control systems
• Hands-on experience with AWS or other cloud platforms
• Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)
• Proactive mindset with a drive for continuous improvement
• Excellent problem-solving and troubleshooting abilities
• Strong understanding of IT systems and keen technical interest
• Must-haves: Strong stakeholder management & excellent communication skills
• Solid experience with Git or equivalent source control systems
• Hands-on experience with AWS or other cloud platforms
• Familiarity with ITSM tooling
• Proactive mindset

Benefits

• 25 days Annual Leave
• Additional day of paid leave for celebrations
• 1 additional day of holiday after 2 years' service
• 2 additional days after 5 years
• Monthly Wellness Allowance
• Annual Learning and Development Allowance
• Paid time off for Life Events
• Life assurance
• Access to an Employee Assistance Programme
• Enhanced Family Leave
• Enhanced company sick pay
• Salary Sacrifice benefits