Application Support Engineer

We are seeking an Application Support Engineer to ensure maximum uptime for multiple production systems and provide L1/L2 application production support to users.

Requirements

• Very strong sense of self-discipline, responsibility and integrity.
• A strong interest in working in crypto technology and financial environments.
• Min 3-5 years of experience in application support with fintech background
• Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.
• Support experience in applications on Linux environment and cloud computing
• Knowledge in basic linux commands
• Experience in any code/scripting languages
• Proficient in SQL Database queries and relational database concepts
• Familiar with log traversal tools such as Sumologic or Kibana, or via linux command line.
• Good knowledge in formal and practical production support model
• Experience with ITSM platforms like Jira, ServiceNow, etc.
• Excellent problem solving skill with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Excellent time management ability and self organised and motivated.
• Good understanding of the ITIL V3/4 framework is highly preferred
• Understanding of AWS / Kubernetes is a plus
• Knowledge of Redis and log queries is a plus
• Experience in automations / AI would be an advantage
• Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
• Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining