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Nextracker Inc.
Application Support Lead
Join Nextracker Inc. in Hyderabad as an Application Support Lead. Oversee L1-L3 support teams, optimize processes, and leverage ServiceNow expertise.
Direct Hire
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 9, 2025
We are seeking an experienced and proactive Application Support Lead to take full ownership of the Application Support function, overseeing L1, L2, and L3 support teams for our business-critical applications.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in application support roles, with at least 2+ years in a leadership position managing multi-tiered support teams.
- Hands-on experience with enterprise systems like NetSuite, Salesforce, Anaplan, or comparable platforms.
- Proven ability to manage and optimize L1, L2, and L3 support processes while ensuring SLA compliance.
- Familiarity with ITSM tools and frameworks (e.g., ServiceNow, Jira Service Management).
- Strong technical troubleshooting skills and understanding of system integrations and workflows.
Requirements Summary
Bachelor’s degree in Computer Science, 5+ years of experience in application support roles, hands-on experience with enterprise systems
