Software Application Support Engineer- Retail Engineering

Apple is seeking a Software Application Support Engineer to collaborate with engineers and contribute to resolving issues across its retail applications. The role involves proactive problem-solving, incident management, leadership of a team, and participation in process improvements. Strong critical thinking, communication, and documentation skills are essential.

Requirements

• 4+ years of experience supporting critical, customer-facing systems in a production environment.
• Hands-on experience with incident management tools such as ServiceNow or Jira.
• Proven problem-solving ability and experience identifying root causes.
• Experience with a broad range of data sources and analytical tools.

Benefits

• Competitive salary