Application Support Manager

We are seeking a highly skilled and experienced IT Application Support Manager to lead and manage our application support team. This role involves providing leadership in supporting enterprise applications, ensuring seamless service delivery, and optimizing application performance.

Requirements

• B.S./B.A. in IT, Computer Science, Business, or related fields (or equivalent experience)
• 5+ years of experience in IT application support or service management, with 5+ years in a management role overseeing application support teams
• ITIL v3/v4 Foundation or higher certification preferred
• Proficient in supporting and troubleshooting enterprise applications, with strong knowledge of application performance monitoring and diagnostic tools
• Experience with ITSM tools (e.g., ServiceNow, Zendesk) and application monitoring platforms
• Demonstrated ability to manage relationships with external vendors and third-party service providers
• Knowledge of security protocols and experience ensuring application compliance with regulatory standards
• Strong background in process improvement methodologies, including Change Management, Incident Management, and Problem Management
• 5+ years of experience in supporting enterprise systems like ERP, CRM, HCM etc.
• At least 3+ years of experience in Integrations with 3rd party providers using EDI
• Cloud Platforms & SaaS: Familiarity with cloud-based applications and SaaS platforms, including AWS, Azure, or similar technologies
• Performance Metrics & Reporting: Ability to develop and implement comprehensive reporting dashboards and tools to monitor application performance and service delivery
• Global Experience: Experience managing application support teams across multiple regions or time zones, including outsourcing or offshoring models

Benefits

• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
• Profit Sharing and 401(k) matching (after eligible criteria is met)
• Paid Vacation, Sick Time, and Holidays
• Employee Appreciation Events and Employee Assistance Programs
• Annual bonus (based on the incentive program terms and conditions)