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Safeguard Global
Application Support Manager
Join Safeguard Global as an Application Support Manager. Lead a team, leverage ServiceNow for ITSM, and enjoy flexible work benefits. 5+ years required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 28, 2025
Safeguard Global is seeking an Application Support Manager to lead a team of application support analysts/engineers. The ideal candidate will have 5+ years of experience in application support or IT support roles, with at least 3 years in a supervisory or managerial capacity.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 5+ years of experience in application support or IT support roles, with at least 3 years in a supervisory or managerial capacity
- Strong understanding of software application architecture, including both legacy monolithic and modern applications
- Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Familiarity with incident, problem, and change management frameworks (e.g., ITIL)
- Excellent leadership, communication, and interpersonal skills
- Ability to work under pressure and manage multiple priorities
Benefits
- Autonomy & Flexibility (Work in Any Way)
- Bonding Leave
- 2 Charitable Days
- Reward & Recognition Program
- Corporate bonus/SIP
Requirements Summary
5+ years of experience in application support or IT support roles, Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
