Apps Support Analyst (Supply Chain System - OEM/Automotive)

Polaris Inc. is seeking a Support Analyst within the Application Support team of the Polaris IS organization. The candidate will provide outstanding customer support for all current global business applications used by Suppliers. The ideal candidate should be technically astute, well organized, proactive, and willing and capable of discussing issues with business and technical users at all levels.

Requirements

• 3+ years experience in handling Supply Chain Systems for OEMs or Tier 1
• Excellent communication skills (verbal and written) in English
• Experience in handling the ServiceNow Ticketing tool
• Knowledge of Supply Chain Systems related to the Procure to Pay process, Quality Management Systems, and other Engineering Systems.
• Proven complex problem-solving / management skills and a strong eye for detail

Benefits

• Opportunity to take part in Polaris' next step as we continue to build up our technology services in Bangalore
• Gain a deep understanding of both the applications you support and the technologies used to bring our applications to life
• Will handle complex tickets and emails, quality respond to customer problems in a concise and timely manner, and find appropriate solutions