Incident Commander

Crypto.com is seeking a highly skilled Incident Commander to lead the management of high-severity incidents, improve resilience, and ensure operational readiness. This role focuses on end-to-end Incident & Problem Management, including end-to-end Incident & Problem Management, managing SLAs, automation, and disaster recovery. The successful candidate will be responsible for root cause analysis, RCA, and proactive issue resolution within an IT environment.

Requirements

• 8+ years of experience in Incident Management, Problem Management, and IT Operations within fintech, banking, or trading environments.
• Proven experience as Major Incident Manager/Incident Commander handling real-time high-severity events.
• Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).
• Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB).
• Experience in reporting & analytics (availability, SLA compliance, RCA trends).
• Excellent communication and stakeholder management skills; ability to lead under pressure.
• Good understanding of high-level architecture in software as well infrastructure.

Benefits

• Competitive salary
• Attractive annual leave entitlement
• Work Flexibility Adoption
• Aspire career alternatives
• Work Perks