Incident Commander

Paysafe is seeking an Incident Commander to support the day-to-day operational process for business units, leading the preparation of Post Incident Reports, and driving the standardization and automation of incident management. The role involves analyzing trends, escalating issues, and collaborating with stakeholders to improve service delivery and contribute to a stable 24/7 support environment.

Requirements

• University degree in IT, business or equivalent field of study.
• Familiarity with ITIL framework and practices, ITIL V3 or ITIL 4 Foundations certification.
• Minimum of 3 years’ experience in IT service operations, service delivery or service management.
• A good knowledge of ITSM tools. Experience with ServiceNow is an asset.
• A very good understanding of Incident Management, Problem Management and Change Management processes.
• A sound understanding of infrastructure and application components, how these rely and interact with each other, and how they deliver services to end customers.
• Strong communication and interpersonal skills.
• Strong problem-solving capabilities, analytical, efficient and quick thinker.
• Excellent English reading and writing skills.
• Ability to lead meetings with senior management.
• Ability to work with geographically dispersed teams representing different cultures.
• Strong collaboration skills and the ability to manage conflict
• Positive, thoughtful and ‘make it happen’ personality

Benefits

• Health insurance
• Cancer and life insurance
• 30 days of paid vacation
• 4 paid volunteer days per year
• Summer hours (Dec-Mar)
• Birthday day off