Architect

We are seeking an experienced Architect to lead and guide the technical aspects of ITOM implementations and support. The successful candidate will have expertise in ServiceNow, ITSM, HRSD, and Portal development and design. The role will involve designing solutions on the ServiceNow platform, creating user stories, and leading a global team.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field.
• 8-10 years of experience in ServiceNow, ITSM, HRSD, and Portal development and design.
• Expertise in understanding customer business needs and deciphering them for technical development in ServiceNow.
• Strong experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
• Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.).
• Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
• Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance.
• Expertise in designing ServiceNow Reports and setting up Performance Analytics.
• Experience in creating custom processes, custom 3rd party integrations and custom applications.

Benefits

• Working for a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes.
• Birlasoft takes pride in its consultative and design thinking approach, driving societal progress by enabling its customers to run businesses with unmatched efficiency and innovation.
• Employees are committed to upholding the Group's 162-year legacy.
• Core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities.
• The company is dedicated to building inclusive and sustainable communities.