ServiceNow

Area VP, Delivery Excellence

Area VP Delivery Excellence at ServiceNow, Sydney. Lead 250+ technical teams across APAC. Requires 15+ years enterprise software delivery, P&L management, C-level relationships, and partner ecosystem expertise.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Implementer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Integration Hub
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 24, 2025

We're in growth mode across the APAC region and looking for a seasoned, strategic, and high-impact Delivery Excellence Leader to drive our Technical CoE across the region.

Requirements

  • 15+ years of experience leading large, complex technical delivery or professional services organizations in a $1B+ enterprise software or cloud company.
  • Team Building & Scale: Demonstrated success building and leading 250+ person high performing organizations across delivery, support, and partner ecosystems.
  • Technical Credibility: Deep technical proficiency with a track record of successfully executing enterprise-scale implementations or transformations.
  • Customer-Centric Mindset: Client-first orientation with strong executive relationships and a trusted presence in front of C-level customers.
  • Operational Discipline: Expertise in managing key business metrics — utilization, revenue, and delivered margin — while maintaining quality and customer satisfaction.
  • Complex Escalation Management: Experience managing large-scale, high-visibility escalations and driving resolution in multi-stakeholder environments.
  • Partner Integration Experience: Proven success in integrating and governing partner delivery to expand capacity while maintaining technical excellence.

Requirements Summary

15+ years of experience, team building, technical credibility, customer-centric mindset, operational discipline, complex escalation management, and partner integration experience