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ServiceNow
Customer Success Manager
ServiceNow Customer Success Manager, Melbourne. Drive customer adoption & business outcomes across Fortune 500 accounts. 5+ yrs experience required. ServiceNow certifications preferred. Competitive benefits.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
November 24, 2025
ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. The Customer Success Manager role is to act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.
Requirements
- 5+ years of experience providing customer professional services or related business support
- Ability to provide independent comprehensive services
- Experience resolving issues through analysis
- Experience in working collaboratively
- ServiceNow accreditations or certifications a plus
Requirements Summary
5+ years of experience in customer professional services, ability to provide independent comprehensive services, and experience in working collaboratively
