Customer Success Manager

The Customer Success Manager is responsible for driving customer interactions and ensuring that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. They own the Customer Impact Plan, overseeing delivery of Impact packages and drive customer action through an understanding of adoption metrics and aligns to customer KPIs and business goals.

Requirements

• 5+ years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
• Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
• Ability to drive effective and influential conversations with various stakeholders and leadership levels.
• Ability to facilitate discussions and navigate customers' objections.
• Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.
• Proven ability to collaborate effectively with cross-functional teams.
• Committed to continuous learning, ongoing professional development, and staying abreast of industry trends, and emerging technologies.
• Proven strategic advisory skills to help provide best practices to optimize ServiceNow environment and accelerate time to value and growth.
• Passionate about customers and value realization.
• Outstanding communication and presentation skills.
• ServiceNow experience and/or certifications is a plus.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs