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SmartRecruiters
Customer Success Manager
Customer Success Manager at SmartRecruiters (Remote). Drive customer value realization for mid-market clients. Requires 3+ yrs B2B experience, HRTech expertise, SaaS implementation knowledge, TA metrics literacy. Competitive salary, mobility, remote-friendly.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 28, 2025
SmartRecruiters is a values-driven tech employer that offers a competitive salary, strong internal mobility, and a remote-friendly culture. The company is committed to empowering every team member to thrive. As a Customer Success Manager, you will be responsible for delivering a customer success service at scale, working with mid-market customers to maximize value realization from SmartRecruiters' solutions and services.
Requirements
- 3+ years of experience in a B2B client-facing role
- Domain expertise in recruitment and talent management (HRTech space)
- Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions
- Strong data literacy and an understanding of core TA Metrics
- Proven track record of managing escalations and driving issues to resolution and advocating on behalf of a customer
Benefits
- Competitive salary
- Strong internal mobility
- Remote-friendly culture
- Equal Employment Opportunity and Affirmative Action employer
Requirements Summary
3+ years of experience in a B2B client-facing role, domain expertise in recruitment and talent management, and strong data literacy
