ServiceNow

Area VP, Delivery Excellence

Area VP, Delivery Excellence at ServiceNow, Singapore. Lead APAC Technical CoE. Requires 15+ yrs leading enterprise delivery, 250+ team scale, technical expertise, C-level relationships, operational discipline, escalation management, partner integration skills.

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
November 24, 2025

We're in growth mode across the APAC region—and looking for a seasoned, strategic, and high-impact Delivery Excellence Leader to drive our Technical CoE across the region.

Requirements

  • Proven Leadership at Scale: 15+ years of experience leading large, complex technical delivery or professional services organizations in a $1B+ enterprise software or cloud company.
  • Team Building & Scale: Demonstrated success building and leading 250+ person high performing organizations across delivery, support, and partner ecosystems.
  • Technical Credibility: Deep technical proficiency with a track record of successfully executing enterprise-scale implementations or transformations.
  • Customer-Centric Mindset: Client-first orientation with strong executive relationships and a trusted presence in front of C-level customers.
  • Operational Discipline: Expertise in managing key business metrics — utilization, revenue, and delivered margin — while maintaining quality and customer satisfaction.
  • Complex Escalation Management: Experience managing large-scale, high-visibility escalations and driving resolution in multi-stakeholder environments.
  • Partner Integration Experience: Proven success in integrating and governing partner delivery to expand capacity while maintaining technical excellence.

Requirements Summary

15+ years of experience, ability to build and lead high-performing teams, technical credibility, customer-centric mindset, and operational discipline