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Logicalis
Service Delivery Manager
Service Delivery Manager at Logicalis, Singapore. Lead customer support, SLA achievement, and team development. Requires 5+ yrs experience, ITIL cert, ServiceNow/ITSM platform expertise, strong communication & technical skills.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
November 4, 2025
Logicalis is seeking a Service Delivery Manager to achieve committed SLAs, Operational Efficiency & CSAT/NPS. The successful candidate will own the Customer Support process, drive quick resolution to customer-impacting issues, and develop a team of competent problem solvers.
Requirements
- Excellent verbally and written communication skills in English.
- Bachelor’s Degree in Engineering, Computer Science, Business, or a related field.
- ITIL Foundation v3, v4 or higher.
- Experience with ITSM Platforms (ServiceNow, Remedy, Atlassian, etc..)
- High level of technical competency and acumen
- Able to perform multi-tasking and time management
- Expert in documentation and reporting deliverables.
- 5 years of relevant industry experience of delivering services, based on a standalone or combination of the following:
Requirements Summary
5+ years of experience in delivering services, ITIL Foundation v3/v4, and expertise in documentation and reporting deliverables
