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Tecnológico de Monterrey
Asesor de atención
Asesor de Atención at Tecnológico de Monterrey, Mexico City. Provide customer support via ticket system & in-person, manage requests, guide users. Requires high school diploma, ticket system experience, MS Office, inventory knowledge.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 27, 2025
As an Adviser for Attention to Collaborators, you will provide a close, agile, and human experience to those who are part of our community, attending in person and through the ticket system, managing requests, guiding users, and ensuring that each interaction reflects the quality and warmth of the Tec service.
Requirements
- High school degree completed
- Desirable: Technical career or university studies in areas such as: Administration, Communication, Customer Service, Public Relations, Psychology, Hospitality, or Tourism
- Use of ticket systems or incident management platforms
- Basic use of Microsoft Office
- Basic knowledge of inventory and supplies control
- Speed and precision for registration and follow-up of requests
Requirements Summary
High school degree, technical career or university studies, and experience with ticket systems, Microsoft Office, and inventory control
