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Toshiba Global Commerce Solutions - External
Asistente de Soporte Técnico
Technical Support Assistant at Toshiba in Mexico City. Manage tickets, coordinate technician schedules, track SLAs for Lenovo server support. Requires 2-3 years ticket management experience. Full benefits, direct hire.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 13, 2025
Toshiba is a technology services provider that needs a Technical Support Assistant to coordinate agendas, validate technician and material availability, and track ticket status in management systems. The role involves planning and organizing technical service attendance and field visits for server failure resolution in Lenovo servers, ensuring service level agreement (SLA) compliance and performance and availability standards.
Requirements
- 2-3 years of experience in customer service and ticket management
- Knowledge of SLAs
- Experience with ticket tools
- Availability of schedule
- Experience in server report/ticket channeling
- Problem analysis and solution capacity
Benefits
- Direct hiring with Toshiba, 100% under payroll
- Compliance with labor benefits (IMSS, INFONAVIT)
- Life insurance
- Major Medical Expenses Insurance with dental and visual coverage
- Minor Medical Expenses Insurance
- Savings Fund
- Food vouchers
- Pension plan
- 30-day bonus
- 12 days of vacation + 6 floating days
Requirements Summary
2-3 years of customer service and ticket management experience, knowledge of SLAs, and experience with ticket tools
