Technical Product Support Engineer

SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

Requirements

• 3-5+ years of information technology/product support experience.
• Strong technical troubleshooting skills with the ability to identify, diagnose, and resolve issues.
• Excellent communication skills, both verbal and written, with the ability to communicate technical details in a clear, concise, understandable manner.
• Experience or relevant technical experience within Information Security, Identity Access Management, or System Administration.
• Familiarity with common IAM tools and technologies (SSO, MFA, Privileged Access Management).
• Broad understanding of IAM concepts, such as provisioning, access control, lifecycle management, and authentication.
• Working knowledge and deep experience working with REST API’s.
• Experience with HCM Systems (Examples: Workday, Oracle, SuccessFactors, etc.).
• Experience setting up and installing software on both Windows and Linux Platforms.
• Experience with Directories and Directory Services (Examples: Entra, Active Directory, LDAP).
• Experience with the following technologies/protocols: XML, JSON, SAML, SCIM, SPML/SOAP, Web and Application Servers.
• Knowledge of programming and scripting languages (Examples: Java,.NET or C++, Shell, PowerShell).
• Preferred security software or internal IT audit experience, network troubleshooting skills, experience with ServiceNow implementation, experience with SSO/SAML platforms, experience with cloud technologies, such as Azure, AWS, GCP, experience with enterprise systems (Examples: SAP, Oracle, PeopleSoft), experience with Databases (Examples: Oracle, Sybase, MSSQL, MySQL), experience managing and troubleshooting TLS certificates, experience with automation tools (Examples: Microsoft Power Automate or Okta Workflows).

Benefits

• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance