Support Engineer (Payment Applications)

Provide technical support and maintenance for financial applications, troubleshoot and resolve incidents using ITIL best practices and service management tools, and collaborate with cross-functional teams to ensure smooth operation of payment processes.

Requirements

• Proven experience with payment processing applications and ability to explain their functionality.
• Strong knowledge of Microservices architecture and API integrations.
• Proficiency in Postman for API testing and troubleshooting.
• Familiarity with ITIL practices, especially Incident Management and Change Management
• Hands-on experience with ServiceNow (SNOW) or similar service management tools.
• Understanding of Payment systems and financial transaction flows, or experience with other tools or platforms used for managing payment processes
• Ability to manage and resolve service tickets effectively.
• Experience with SWIFT Alliance Cloud Platform.
• Ability to perform minor code fixes and provide maintenance support.
• Understanding of financial processes within SWIFT.
• Familiarity with integration methods such as APIs and SFTP.
• Experience supporting financial applications and platforms.