ASPIRE Global Service Centre – AI and Automation Technician

We are seeking an experienced and results-driven AI and Automation Technician who will be responsible for the delivery and ongoing management of automation and artificial intelligence initiatives for ASPIRE Managed Services. This role will primarily be responsible for the design, and deployment of intelligent automation solutions to improve operational efficiency and productivity, enhance decision making, scale operations and deliver a competitive advantage in the market.

Requirements

• Proven experience delivering Microsoft AI-powered automation solutions for enterprise-scale infrastructure estates, including Windows, Linux, and multi-vendor databases.
• Expertise with Microsoft Azure AI and automation services, such as: Azure OpenAI for natural language-driven insights and recommendations, Azure Machine Learning for predictive analytics and model deployment, Azure Monitor, Log Analytics, and Sentinel for intelligent event correlation and alerting, Azure Automation / Logic Apps / Power Automate for workflow orchestration and remediation.
• Integration experience with enterprise platforms (e.g., ServiceNow, Salesforce) to enable automated incident creation, change management, and proactive service operations.
• Performance tuning and predictive infrastructure monitoring using ML models to forecast service degradation and automate remediation actions before user impact.
• Automation of patch management, configuration drift detection, and compliance enforcement across diverse systems and database platforms.
• Advanced use of AI/ML to correlate infrastructure events with engineer resource allocation for faster Mean Time to Resolution (MTTR) and improved preventative maintenance.
• Strong understanding of operational data pipelines, ensuring telemetry from multiple systems is normalised, enriched, and leveraged for actionable insights.
• Experience in AI-driven preventative maintenance strategies, reducing unplanned outages and optimising infrastructure performance at scale.

Benefits

• Private medical and life insurance coverage
• Free eye tests and contributions towards glasses
• Incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Employee-designed Profit Share scheme
• Pathways Career Development Quarterly programme