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Axiom Software Solutions Limited
Service Desk Engineer
Join Axiom Software Solutions as a Service Desk Engineer in Noida. Leverage ServiceNow for ticketing, troubleshooting, and user support. Competitive salary and growth opportunities.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Knowledge Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 25, 2025
A Service Desk Engineer provides technical support and assistance to end users and organizations, troubleshooting hardware, software, network, and system issues, and resolving problems quickly to minimize disruption.
Requirements
- Troubleshooting hardware, software, network, and system issues.
- Responding to tickets via phone, email, or a ticketing system (like Jira, ServiceNow, etc.).
- Installing and configuring new hardware and software.
- User account management, such as password resets and access control (often via Active Directory).
- Documenting problems and solutions in knowledge bases.
- Escalating complex issues to higher-level IT staff.
Benefits
- Competitive salary
- Opportunities for career growth and professional development
Requirements Summary
Troubleshooting hardware, software, network, and system issues. Responding to tickets via phone, email, or a ticketing system. User account management and documentation of problems and solutions
