Service Desk Engineer

Eurofins Scientific is seeking a Service Desk Engineering Lead to manage their Service Desk team, provide timely support to end users, and drive service improvement initiatives. The role involves incident management, proactive monitoring, performance analysis, and collaboration with multiple teams.

Requirements

• Hands-on experience with monitoring tools (Site24x7, SolarWinds, PRTG, etc.).
• Strong knowledge of monitoring configuration, threshold setup, SNMP, and custom dashboards.
• Skilled in incident detection, RCA, and handling critical incidents.
• Knowledge of Windows Server operating system.
• Experience with VMware vSphere, NetApp, and Citrix Virtual Apps & Desktops.
• Proficient in Microsoft 365, Azure AD, Intune, and endpoint management.
• Familiar with Azure cloud monitoring.
• Strong in ServiceNow Remedy ITSM – Incident, Problem, Change, and Request modules.
• Scripting knowledge: PowerShell, Bash, or Python
• Solid grasp of networking fundamentals.