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KPMG Global Services
Assistant Manager
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Knowledge Management
Security Operations
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 2, 2025
The ServiceNow Assistant Manager is responsible for developing technical solutions on the ServiceNow platform to satisfy IT and business needs. The role requires a strong track record of managing complex ITSM deployments, excellent communication skills, and a focus on customer service and team work. The position involves system configuration, integration with existing systems, and support for various IT functions.
Requirements
- Ability to perform in a dynamically changing environment
- Prior working experience in ServiceNow tool
- Strong record of managing complex ITSM tool deployment involving multiple stakeholders
- Excellent verbal and written communication skills
- Analytical and presentation skills
- Strong organizational and analytical skills
- Proficiency in Design, Development, and Integration of ServiceNow in ITSM, CSDM, ITOM, Knowledge Management, GRC, SECOPS, HRSD, CSM, ITBM, Reporting/Analytics, Custom application
- Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.)
- Exposure to ITIL Framework, IT Management Tools
Requirements Summary
Proven ServiceNow experience and strong communication skills. Must be able to manage complex deployments & support teams. Familiarity with ITIL and web technologies is a plus
