Senior Manager, Inbound Product Management - Retail

ServiceNow is seeking a Senior Manager, Product Management - Retail to drive the scaling of their Retail Service Management and Retail Operations business. This role focuses on delivering a great customer experience through AI-powered solutions for stores, restaurants, and hotels, streamlining operations, and fostering customer adoption. It involves defining product strategy, execution, and advocating for customer needs with technical depth and innovation.

Requirements

• 10+ years building and guiding high-performing product teams
• 8+ years in B2B software product management
• Deep expertise in retail technology and customer service management
• A passion for driving AI-powered innovation
• Track record of delivering high-quality, scalable features at speed
• Deep empathy for users and the ability to translate complex needs into elegant solutions
• Expertise in leveraging qualitative and quantitative insights

Benefits

• health plans
• 401(k) Plan with company match
• employee stock options
• health insurance
• flexible spending accounts
• generous paid time off
• remote work opportunities