B2B Technical Helpdesk - German - Penang

This B2B Technical Helpdesk position in Penang, Malaysia, focuses on providing first-line support to business clients, partners, and retail teams. The role involves resolving technical issues with devices and apps, collaborating with internal teams, and ensuring accurate and timely client interactions. A degree in a related field is required.

Requirements

• Bachelor’s Degree or higher
• Native-level proficiency in German
• Advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support
• Ability to multitask and manage time effectively in a high-volume ticket environment
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow)
• Customer-oriented with strong problem-solving and analytical skills
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office