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Hong Kong Exchanges and Clearing Limited (HKEX)
Associate - IT Service Management Analyst - Technology Service Operations
IT Service Management Analyst at HKEX (Shenzhen). Manage incidents, problems, changes & assets using ServiceNow ITSM platform. Requires 3+ yrs ITSM experience, CS degree, ITIL certification preferred.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 10, 2025
We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management. The role supports daily operation include IT production incidents, problems, changes, IT accounts and IT asset inventory as well as providing improvement recommendation to the IT Service Management (ITSM) platform and account management platform.
Requirements
- Strong knowledge of IT service management with three or more years’ experience in incident and problem management, change management, identity and access management, and asset inventory management
- Degree in Computer Science, Information System or IT related disciplines
- Experience in financial services industry or other highly regulated organisations is preferred while not essential
- Experience with leading ITSM / IGA solutions (e.g. SailPoint, ServiceNow, CyberArk, etc.)
- ITIL certified, with knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management is an advantage
Requirements Summary
Three or more years’ experience in incident and problem management, change management, identity and access management, and asset inventory management. Degree in Computer Science, Information System or IT related disciplines
