AVP, IT Service Management (Technology Service Operation)

Job Summary: We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management.

Requirements

• Five years plus working experience on Systems Management processes and tools (e.g. ServiceNow, BMC)
• ServiceNow knowledge is a must
• Strong knowledge of IT Service Management processes and/or leading IT Service management tools (such as ServiceNow, BMC Helix, Ivanti Neurons)
• IT Service Management/Systems Monitoring experience in a complex and integrated environments
• Degree in Computer Science, Information System or IT related disciplines
• Experience on mission critical, high availability, high performance and large-scale systems infrastructure
• Experience in code development and Agile development approaches
• Redhat Linux and Windows server knowledge and support experience is preferred
• Linux and Windows batch scripting experience is preferred
• Experience in financial services industry or other highly regulated organisations is preferred while not essential
• Possess ITIL Certification
• Strong vendor management and negotiation skills
• Strong analytical, problem solving, interpersonal, communication and presentation skill
• Team player
• Proficient in documentation and technical writing
• Good command of written and spoken English and Mandarin. Proficiency in Cantonese is an advantage