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Hong Kong Exchanges and Clearing Limited (HKEX)
IT Service Management Analyst - Information Technology (TSO)
IT Service Management Analyst at HKEX, Hong Kong. Manage incidents, problems, changes & assets using ServiceNow. 3+ yrs exp, ITIL cert required. Permanent role.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 3, 2025
We’re home to Asia's most dynamic and vibrant capital markets. HKEX is a purpose-driven company, committed to the long-term development of our business and our markets. The Technology Service Operations (TSO) covers Services Management processes including Incident Management, Problem Management, Change Management, Asset Management, Configuration Management Database, Production Account Management, Identify Governance and Administration.
Requirements
- Strong knowledge of IT service management
- Three or more years’ experience in incident and problem management, change management, identity and access management, and asset inventory management
- Experience with leading ITSM / IGA solutions (e.g. SailPoint, ServiceNow, CyberArk, etc.)
- Degree in Computer Science, Information System or IT related disciplines
- ITIL certified, with knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management is an advantage
Benefits
- Good salary package
- Standard - 40 Hours (Hong Kong SAR)
- Permanent employment
Requirements Summary
3+ years IT experience, ITIL certified, strong analytical skills
