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Hong Kong Exchanges and Clearing Limited (HKEX)
Associate - IT Service Management Analyst - Technology Service Operations
IT Service Management Analyst at HKEX (Shenzhen). Manage incidents, changes, IAM, and assets using ServiceNow. Requires 3+ years ITSM experience, CS degree, ITIL certification, strong problem-solving skills.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 10, 2025
We are looking for a strong talent with IT services management knowledge and experience to join our IT Service Management Operation Team under Technology Service Management.
Requirements
- Three or more years' experience in incident and problem management, change management, identity and access management, and asset inventory management
- Degree in Computer Science, Information System or IT related disciplines
- Experience in financial services industry or other highly regulated organisations is preferred while not essential
- Experience with leading ITSM / IGA solutions (e.g. SailPoint, ServiceNow, CyberArk, etc.)
- ITIL certified, with knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management is an advantage
- Strong analytical, problem solving, interpersonal and presentation skill
- Good communication and interpersonal skills
- Team player
- Proficient in documentation and technical writing
- Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage
Requirements Summary
3+ years of experience in IT services management, degree in Computer Science or related field, ITIL certified
