Associate Architect - ITSM/ITOM

We are seeking an experienced technologist to serve as an Associate Architect for ITSM/ITOM within the Plan, Build and Observe Service Architecture team in Platform Engineering. The ideal candidate will have 10+ years of experience in ITSM/ITOM tools, preferably with deep knowledge of ServiceNow and certification on some part of the platform. The role involves collaborating with various teams, providing architectural guidance, and leading direction for the Platform Engineering ServiceNow development team.

Requirements

• 10+ years of experience in ITSM/ITOM tools
• Deep knowledge of ServiceNow and certification on some part of the platform
• Ability to communicate effectively at different levels within the organization
• Leadership skills to provide direction and guidance for other engineers
• Ability to work outside of their primary organization and provide knowledge and advice to others

Benefits

• Comprehensive benefit plans
• Flexible vacation
• Two company-wide Mental Health Days Off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Hybrid work model (2-3 days a week in the office depending on the role)
• Flexibility & Work-Life Balance: Flex My Way policies
• Career Development and Growth: Grow My Way programming and skills-first approach
• Industry Competitive Benefits
• Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more
• Social Impact: two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives