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WTW
Associate Cloud Operations Analyst
Join WTW as an Associate Cloud Operations Analyst in Taguig. Support cloud apps, manage incidents, and leverage ServiceNow skills in a global team.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 24, 2025
We are seeking an Associate Cloud Support Analyst to join a 24/7 support team within a growing Willis Towers Watson client base. This role involves managing incident requests, resolving issues, and providing support for cloud applications. The team is based in Manila and maintains a matrix management line with the UK development team.
Requirements
- Provide pre and post support for software applications releases in a global team.
- Manage incident requests within a 24/hour shift pattern.
- Determine root cause analysis and resolve issues.
- Develop ServiceNow product knowledge.
Requirements Summary
Provide 24/7 support on software. Manage incident requests & resolve issues. ServiceNow product knowledge required
