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ServiceNow
Associate Customer Success Manager
Join ServiceNow as an Associate Customer Success Manager in Heredia. Leverage ServiceNow skills to manage accounts, drive value, and enhance customer success.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 30, 2025
ServiceNow is a global market leader bringing innovative AI-enhanced technology to over 8,100 customers. We are seeking an Associate Customer Success Manager to join our Global Guided Impact organization. The role involves overseeing a large portfolio of commercial and enterprise accounts, orchestrating ServiceNow Impact Guided deliverables, and driving customer value realization.
Requirements
- 3+ years of related work experience in Customer Success, Project Management, Business Admin, and/or SaaS
- Ability to take full ownership of customer portfolio and make key decisions to drive effective customer outcomes
- Ability to drive effective and influential conversations with various stakeholders and leadership levels
- Proven ability to collaborate effectively with cross-functional teams
- ServiceNow experience and/or certifications is a plus
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
Requirements Summary
3+ years of experience in Customer Success, Project Management, or SaaS, ability to drive customer outcomes, and collaboration with cross-functional teams
