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ServiceNow
Technical Support Engineer - TSM
Join ServiceNow as a Technical Support Engineer in San Francisco, Costa Rica. Leverage AI and troubleshoot complex issues while enhancing customer support.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
A Technical Support Engineer - TSM is needed to resolve technical cases for customers, provide excellent customer support experiences, and work on process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- Equal Opportunity Employer
- Accommodations for accessibility and inclusivity
- Export Control Regulations compliance
Requirements Summary
Experience with AI integration, customer support, troubleshooting, and Java/JavaScript programming
