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ServiceNow
Technical Support Engineer
Join ServiceNow as a Technical Support Engineer in Heredia. Leverage AI and troubleshoot complex issues while enhancing customer experiences. 0-2+ years required.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 1, 2025
ServiceNow is seeking a Technical Support Engineer to resolve technical cases for customers, providing amazing customer support experiences, and employing various diagnostic tools to isolate the potential cause of the issue.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
Benefits
- Ability to work with AI-powered tools
- Opportunity to provide input across business units regarding process and product improvements
Requirements Summary
Customer facing technical support experience, troubleshooting skills, and knowledge of Java/JavaScript
